Privacy Policy

Privacy Policy

Why do we collect information?

Frank Wright Mundy is committed to protecting your privacy. The information collected about you is so that we can process orders effectively and provide you with a better shopping experience.

What information do we collect?

When you order online, we need to know your name, address, e-mail address, delivery address and your credit or debit card details. We may also ask for your telephone number this is to enable us to contact you if there is a problem with your order. We do not collect sensitive personal data

We do not keep a copy of your credit/debit card details on any of our systems Once your payment has been approved – this is why you will always be asked to add it at each point of sale.

How does Frank Wright Mundy use this information?

We automatically collect information through our website. Like many websites we use "cookies" which allows us to keep your shopping basket updated whilst you shop and if you return to our website your items will have remained in your shopping cart. As noted below if you don’t accept the use of cookies you won’t be able to use the website to purchase goods – but you can still telephone 01745 827451 and do so. We also analyse traffic to our website such as the number of visitors and pages visited; however this cannot be linked to personal information.

Specifically we may use this date:

  • For our own internal records
  • To improve products and services we provide
  • To contact you in response to a specific enquiry
  • To send you promotional emails about products, services, special offers and sales
  • To contact you via email, telephone or mail for market research reasons.

What is a Cookie?

A Cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use Cookies?

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Identify whether you are signed in to our website. A Cookie allows us to check whether you are signed in to the site.
  • Store information about your preferences.
  • To recognise when you return to our website, so you do not have to complete all your delivery and billing address details each time.

Cookies DO NOT provide us with access to your computer or any information about you, other than that which you choose to share with us.

How can I control Cookies?

You can use your web browser’s cookie settings to determine how our website uses cookies.  If you do not want our website to store cookies on your computer or device you should set your web browser to refuse cookies.

How does Frank Wright Mundy protect customer information?

When you place orders, we use a secure server (SSL). Secure server software encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information that you provide, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you

Do we share your information?

In order to process certain product orders we share delivery information with our agents for there due processing and in these cases these third parties have access to information which may only be used for that purpose and must be treated in accordance with this privacy statement and the Data Protection Acts described above.

We do not sell your personal data or information to any third party organisations.

Do we disclose your information?

We may disclose your information in special cases when we have reason to believe that doing so is reasonably necessary to comply with the law, apply or enforce our terms and conditions, or to protect our rights.

What is the e-mail policy of Frank Wright Mundy

Once you have registered with, or placed an order with on the phone or via the website you may occasionally receive an e-mail advising you of special offers or information that may be of interest to you unless you have chosen to opt-out at this stage. If you later choose that you would prefer not to receive these e-mails, please use the unsubscribe option or contact us at

Emails received from Frank Wright Mundy

Email messages and any associated files are confidential, intended solely for the use of the individual or entity to whom they are addressed and contain the views of the author. If you have received a FWM email in error, please reply immediately and delete it from your computer. FWM shall not be bound by anything stated in an email and shall not be liable for any losses as a result of virus transmission, although endeavours are made to protect against this. E-mails are susceptible to alteration.